Sparki accepts the following payment methods at the chargers:
How does it work? You can find this here on our website.
If your charging session hasn’t ended yet, please end it via the charging station or the app. After a few seconds, the cable will release.
Is your car locked? Please unlock the car with the remote. The plug can not be released when the car is locked.
Has your charging session ended? After a few seconds, the plug should come free. If the cable is still stuck, try the following steps:
You can obtain a Sparki charging card by following these steps:
Download the free Sparki app via www.sparki.be/app;
Install the app on your smartphone;
Fill in all your details — don’t forget to add your address and a payment method;
When adding a payment method, we will deduct 1 or 2 cents from your account to check if it works;
Then, enter your car’s make and model;
Finally, request your charging card through the app.
Now it’s our turn:
We will verify your details;
If anything is missing, you’ll receive a follow-up email to complete the information;
We’ll send your charging card via Bpost.
The entire process takes about 2 working days (Monday to Friday). You will receive an email on the day the charging card is sent.
You can obtain a Sparki charging card by following these steps:
Download the free Sparki app via www.sparki.be/app;
Install the app on your smartphone;
Fill in all your details — don’t forget to add your address and a payment method;
When adding a payment method, we will deduct 1 or 2 cents from your account to check if it works;
Then, enter your car’s make and model;
Finally, request your charging card through the app.
Now it’s our turn:
We will verify your details;
If anything is missing, you’ll receive a follow-up email to complete the information;
We’ll send your charging card via Bpost.
The entire process takes about 2 working days (Monday to Friday). You will receive an email on the day the charging card is sent.
Step 1
Now go to the next step
The final step – your charging card is almost on its way.
Request your charging card in the app:
Log in to the Sparki app
Click on the three lines in the top right corner of the screen
Select “Charging Cards“
Choose “Request Charging Card“
Then select the type of charging card you would like to use
Sparki offers charging cards in the form of a key fob or a bank card-sized card.
Currently, charging cards are still free of charge. You may choose one charging card for free.
Soon, the price for an additional charging card will be €10 per card.
Finally, click on “Order for Free.”
Your charging card will be sent via Bpost. You will receive a confirmation email on the day it is shipped.
Thank you for choosing Sparki!
